Terms and Conditions


OUR TERMS & CONDITIONS

ACCEPTANCE OF TERMS

The website is owned and operated KOOB AL GAHWA FACTORY LLC with registered address, Industrial 18, Maliha Road, Sharjah, United Arab Emirates.

ARCHERS COFFEE is a registered trademark of Koob Al Gahwa Factory LLC e-commerce website. KOOB AL GAHWA FACTORY LLC provides services to you subject to the following Terms of Use (“Terms”) that might be amended from time to time with no notice to you. You are encouraged to review these Terms each time you use the Website.

Your continued use of the Website constitutes an affirmation and acknowledgement that you have read, understood and agreed to be bound by these Terms and any further amendments.

We reserve the right, in our discretion and without notice to you, to revise the products and services available on the Website and to change, suspend or discontinue any aspect of the Website and we will not be liable to you or to any third party for doing so. We may also implement and impose rules to limit on use of the Website or restrict your access to part, or all, of the Website without notice or penalty. Your continued use of the Site will implicate your acceptance of any such changes.

If you do not accept these terms please do not use our website and exit immediately.

INFORMATION ACCURACY

All materials on the website is provided in good faith. It is derived from sources believed to be accurate and current as the date of publication. Your use of the website is at your sole risk.

INTELECTUAL PROPERTY RIGHTS

KOOB AL GAHWA FACTORY LLC (www.archerscoffee.com) website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of KOOB AL GAHWA FACTORY LLC. All content provided by KOOB AL GAHWA FACTORY LLC is copy write protected.

You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its content without our prior written permission. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.

YOUR ACCOUNT

As an ARCHERS COFFEE WEBSITE account holder you agree that you are personally responsible for the activity and your communication within your account. You are also responsible for the safety of your login password and access from your computer, restricting unauthorized access. If you have any reason to believe that your account is being misused, please inform us immediately.

CURRENCY

All prices are displayed in United Arab Emirates Dirhams. KOOB AL GAHWA FACTORY LLC is based in the United Arab Emirates where a 5% VAT is charged and it will added upon checkout.

If you are a customer whose credit card is not denominated in the above currency you may still be able to check out in your credit card’s currency. KOOB AL GAHWA FACTORY LLC processes all payments through paytabs.com which accepts various worldwide currencies.

PAYMENT

When you select ‘Place Order” you will be directed to paytabs secure payment processing page. Your purchase can be converted to any currency supported by paytabs.com.  If your preferred currency is not supported on paytabs.com there will be a currency conversion fee charged to your credit card. The final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. KOOB AL GAHWA FACTORY LLC is not responsible for any fees and charges you may incur from your bank..

Other payment method includes cash on delivery and bank deposit/transfer. Unfortunately, we cannot accept cheque payment as of the moment.

All payments will be processed in United Arab Emirates Dirhams.

If you are paying by Cash on Delivery we ask you to please have the exact money ready to avoid our delivery staff having to carry lots of change, and be sure to be available to receive the order at the specified address at the time communicated by the courier company. Cash payments must always be made in AED currency.

ROAST SCHEDULE AND DELIVERY

KOOB AL GAHWA FACTORY LLC pledges to accept orders placed via the Internet, within the limit of available stocks, on the terms of this instrument, which you must declare you have read and accepted when you validate your order.

We roast every Monday, Wednesday and Saturday.

Freshness is important to us, orders placed before the roasting day (1:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you in 3days - guaranteeing you the freshest coffee possible! If you have any questions about your order, please contact us via our landline or email us at hello@archerscoffee.com We respond to customer inquiries within 24 hours on all weekdays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, KOOB AL GAHWA FACTORY LLC is not responsible for any delays caused by destination customs clearance processes.

IMPORT TAXES AND DUTY

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. KOOB AL GAHWA FACTORY LLC will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.

LIMITATION OF LIABILITY

  1. The photographs and texts illustrating and describing the products on the Media are non-contractual and for information purposes alone. KOOB AL GAHWA FACTORY LLC shall not be liable in case of errors or omissions in the photographs or texts displayed on the Media.

  1. For international deliveries to countries other than those where KOOB AL GAHWA FACTORY LLC guarantees delivery, KOOB AL GAHWA FACTORY LLC shall not be liable if the products do not comply with the existing laws and regulations of the country of delivery.

  2. Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed. Koob Al Gahwa Factory LLC will never be liable for any direct, indirect, incidental, or consequential damages of any nature.

FORCE MAJEURE

KOOB AL GAHWA FACTORY LLC will make every reasonable effort to fulfill its obligations. However, KOOB AL GAHWA FACTORY LLC cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

In the event of delay, KOOB AL GAHWA FACTORY LLC will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

CANCELLATITON AND REUTRN

KOOB AL GAHWA FACTORY LLC guarantees that all products will leave our facility in excellent condition.

In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within three days from the receipt and we will replace with the ones ordered (subject to availability) or refund you the same amount paid.

All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 15 days after the receipt of the goods in our facility. Shipping/courier costs and special request such as customized packaging cost cannot be refunded.

Applicable Law & Jurisdiction

These Terms and Conditions shall be interpretted and governed by the laws in force in Sharjah, United Arab Emirates. Each party hereby agrees to submit to the jurisdiction of the courts of Sharjah and to waive any objections based upon venue.